Forgot printer password

[Bhekumuzi]

Hi,

I need help resetting my printer password. When I tried logging into the HP Smart app, it asked for a custom printer password, which I don’t recall . I’ve already tried my usual passwords, but none of them work.

If anyone can guide me through the steps to reset the password or even perform a factory reset if needed I’d really appreciate it.

Thanks in advance!

[VikramTheGreat]

Hi @Bhekumuzi,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out! If you're unable to log into your printer via the HP Smart app due to a forgotten custom password, you can reset it by performing a factory reset. This will restore all printer settings, including the password, to their defaults.
 

🛠️ Steps to Reset Your HP Printer Password via Factory Reset

Option 1: Using the HP Smart App

1. Open the HP Smart app on your device.
2. Select your printer.
3. Go to Advanced Settings (or Printer Settings > View All > Advanced Settings).
4. Navigate to the Settings or System tab.
5. Look for Restore Defaults or Restore Factory Defaults.
6. Confirm by clicking Yes.

If prompted for a login:

• Username: admin
• Password/PIN: Check the label inside the cartridge access area or printer door.
   

Option 2: Using the Printer Control Panel

For touchscreen printers:

1. Tap the Setup or Menu icon.
2. Go to Tools or Printer Maintenance > Restore.
3. Select Restore Factory Defaults > Yes.

For non-touchscreen printers (like most DeskJet or ENVY models):

1. Open the cartridge access door.
2. Press and hold the Power and Wireless buttons for at least 3 seconds.
3. Wait about 20 seconds, then close the door.

After the reset, your printer will restart, and the password will be cleared.

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Bhekumuzi]

Hi Vikram,
I'm using a DeskJet 2630 printer, which doesn't have a touchscreen interface and is currently not connected to the HP Smart app. Because of that, I can't access the Advanced Settings menu, so Option 1 doesn't work for me.
I then tried Option 2 (for non-touchscreen printers), but that didn’t work either—I’m still being prompted for the custom password.

[VikramTheGreat]

Hi @Bhekumuzi,

Thank you for letting me know. Sorry to hear that the issue is not fixed.

Please help us with the Printer serial number or the product number in a private message for further assistance.

Here is the link to find the product serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support