Forgotten password printer

[Mons2999]

Hi, I forgot the password for my printer hp envy pro 6400, I'd like to reset the password or to reset the entire printer if I don't succeed in the first option.

My printer is not connected to wifi, I only connected it to my PC through a USB cable. To connect it to wifi I need before to reset the password.

Please help me.

Thanks in advance 

[Mons2999]

I've already tried with 12345678

[sandytechy20]

@Mons2999

Welcome to the HP Support community.

Are you trying to reset the printer EWS page password?

[Mons2999]

I guess so, I mean is the password you need to access the advanced tools, for example, if you want to change the wifi connection, or generally, if want to change anything it asks you for the password.

[sandytechy20]

@Mons2999

I understand that you want to reset the EWS password, I am glad to assist you.

Resetting the printer's network settings to its factory default settings erases the embedded Web server (EWS) administrator password.

Follow these steps to reset the printer to the factory default settings:-

On the back of the printer, press and hold the Wireless button for at least three second

Login to the EWS page with the default credentials and change the password.

Username: admin

Password: "leave it blank"

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Mons2999]

I entered the EWS from the smart app on my PC but is always the same problem, it only asks me for the password, and I can not do anything else. So I guess your method doesn't work.

[sandytechy20]

@Mons2999

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.