From the smart App, I can scan a document and see it in the App. It will not print the document.

[Dano38]

The HP Smart App says the printer is ready. When I try to print the document a Windows pop out says the printer is offline. It must be online because i can scan a document from the Smart App.

[Raj2111 · Accepted solution]

Hi @Dano38 

Welcome to the HP support community.

I understand that you are facing an issue with your printer, I am glad to assist you today.

Please try this, Click HERE

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj
HP Support

[Dano38]

Thank you Raj2111

[Raj2111]

Hi @Dano38 ,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Raj

HP Support