Full factory reset HP LaserJet MFP M28-M31

[HMKR10]

HI 

I just changed internet provider, I am able to forget the old network but i cannot connect to the new network on my Mac HP smart app.

Please provide instruction on how to reset the printer.

My printer is MFP M28-M31

Thanks!

[Kumar0307]

@HMKR10, Welcome to the HP Support Community!

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Also, refer to - No Connection after Router or Wi-Fi Settings Change to know how to connect the printer to the network.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[elenagrigoryeva]

Hello,

My HP LaserJet MFP M28-M31 printer is not willing to work, I want to fully factory reset it.

How do I do that on a Mac computer with 10.15.7 software version?

Thank you for helping.

[Kumar0307]

@elenagrigoryeva, Welcome to the HP Support Community!

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[GoPlay18Holes]

I purchased a new router and can't locate my admin password for my MFP-M28M31 HP Printer. The warranty has expired so I'm unable to speak with a tech on getting this resolved. Its been a journey trying

to figure it out. Thanks in advance 

[Archy3000]

Hi!

How do a factory reset on my HP Laser Jet Pro MFP  M28a ?  

My PC does not recognize the MFP M28a printer.  If i search it in the device manager section, the only printer founded is "hp laser jet 3020". 

Thanks.

[Kumar0307]

@Archy3000, @GoPlay18Holes, Welcome to the HP Support Community!

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Let me know how it goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[randyrn08]

I have the same problem. Please assist.

[trapp46]

I also have an HP LaserJet MFP M28-M31 and I have the same issue as OP can I have assistance as well, please?

[Kumar0307]

@randyrn08, @trapp46

I have sent you a private message. Kindly check the same.

Let me know how it goes.