cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Fritz11
New member
2 1 0 0
Message 1 of 142
8,872
Flag Post

Solved!

Full factory reset HP LaserJet MFP M28-M31

HP Recommended
HP LaserJet MFP M28-M31
Microsoft Windows 10 (64-bit)

help me with this question too, please ...
[Private information removed]

1 ACCEPTED SOLUTION

Accepted Solutions
asmita6658
HP Support Agent
HP Support Agent
14,452 14,445 1,436 1,738
Message 2 of 142
Flag Post
HP Recommended

Hi @Fritz11

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
141 REPLIES 141
asmita6658
HP Support Agent
HP Support Agent
14,452 14,445 1,436 1,738
Message 2 of 142
Flag Post
HP Recommended

Hi @Fritz11

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
Fritz11
Author
New member
2 1 0 0
Message 3 of 142
Flag Post
HP Recommended

Thank you Asmita!

That worked. I looked so long for the solution.

Fritz

 

Was this reply helpful? Yes No
asmita6658
HP Support Agent
HP Support Agent
14,452 14,445 1,436 1,738
Message 4 of 142
Flag Post
HP Recommended

Hi @Fritz11

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
MarcelWien
New member
2 2 0 0
Message 5 of 142
Flag Post
HP Recommended

Hi, I can't setup the wifi anymore on my printer (m28-m31 series), can you please also send me instructions to factor reset on my e-mail? Thank you

Was this reply helpful? Yes No
MarcelWien
New member
2 2 0 0
Message 6 of 142
Flag Post
HP Recommended
Hi, I can't setup the wifi anymore on my printer (m28-m31 series), can you please also send me instructions to factor reset on my e-mail? Thank you REPLY
Was this reply helpful? Yes No
rexillian
Level 1
1 1 0 4
Message 7 of 142
Flag Post
HP Recommended

is there a reason you don't just post the solution. I mean really. I had to create an account, then confirm my email, then log in, create a username and password, then return to the thread and RE ASK THE SAME QUESTION FOR THE MILLIONTH TIME. its ridiculous. the process should be public info. so again.  how do I accomplish a hard reset on my hp m28 LaserJet. I do not have access to it via wifi. 

Was this reply helpful? Yes No
Kumar0307
HP Support Agent
HP Support Agent
22,188 22,189 1,604 1,889
Message 8 of 142
Flag Post
HP Recommended

Hi @MarcelWien, @rexillian

Welcome to the HP Support Community. I'd be happy to assist you.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
reba44
Level 1
1 1 0 3
Message 9 of 142
Flag Post
HP Recommended

Hi, may I please get instructions on how to factory reset the MFP M28-M31? I changed my wifi password and wasn't aware of the absolute havoc I would be unleashing when attempting to change the network password on this printer. Why in the world is this so difficult? 

Was this reply helpful? Yes No
Kumar0307
HP Support Agent
HP Support Agent
22,188 22,189 1,604 1,889
Message 10 of 142
Flag Post
HP Recommended

@reba44, Welcome to the HP Support Community!

 

I have sent you a private message with the reset instructions. Kindly check the same.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation