Full factory reset HP LaserJet MFP M28-M31

[PrintersAreFun]

That did the trick. Thank you!

[Kumar0307]

@PrintersAreFun

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

[fab6]

Hello, I am having the same wifi connection problems. Can you tell me how to reset the m28 mfp printer?
thank you in advance

[Jay_G24]

Hi @fab6,

I'd like to help!

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Jason81]

Help! I need the reset instructions for my LaserJet MFP M28w printer. I'm locked out of accessing the System tab on the EWS and cannot access the reset process using that approach.  Can you please send me the instructions?  Thanks! Jason

[Rik98]

Hi,

Can you provide us the reset steps for my MFP M28a printer?

After the firmware update, i am not able to use my device (My pc does not recognize the printer).

If i go to device manager, the only printer founded is "hp rbx-load".

Waiting for your feedback.

Thanks.

[Rik98]

Hi,

Can you provide me the reset steps for my MFP M28a printer?

After the firmware update, i am not able to use my device (My pc does not recognize the printer).

If i go to device manager, the only printer founded is "hp rbx-load".

Waiting for your feedback.

Thanks.

[Simon_1]

Hi,

I managed to loose my newly set admin password of my newly bought HP LaserJet MFP M28w printer.
Could you please send me the instructions to clear the password/factory reset the Printer?

Thanks Simon

P.S.: This Information should really be in the Instructions manual.

[Rickshaw001]

How do a factory reset on my hp laser jet map  m28-m31 (new computer).

thanks , pat shaw

[Jay_G24]

Hi @Rickshaw001,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping