Function address 0xb9b45549 caused a protection fault. (exception code Oxe06d7363)

[towwy]

I am unable to access the printer properties from HP Assistant or any other application and can't perform printing as well during wireless mode (network printer). Everything will be working fine if my laptop connected directly to the printer with USB cable . I get this error message if connected to the network printer:

C:\WINDOWS\splwow64.exe

Function address 0xb9b45549 caused a protection fault. (exception code Oxe06d7363) Some or all property page(s) may not be displayed.

I have tried out all the methods mentioned in below thread but the issue till persist.  Thanks for any advise.

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Function-address-0x6256a388-caused-a-prot...

[Betty0610]

@towwy

Welcome to the HP Support Community.

Try a firmware update here: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[towwy]

Good day Betty0610,

Just tried to update the firmware and get the message below:

The printer is up to date.

No new updates are available this time.

This method doesn't work for me as well. Thanks.

[towwy · Accepted solution]

Hi,

I have solved my problem. These are my steps taken:

1. Clean the printer driver first.

2. Re-installing the printer driver through USB cable connect directly from the printer to my laptop. (Let Windows 10 to detect the driver itself in stead of install the driver downloaded from HP website).

The above methods work for me. Thanks for yours help so far!

[Betty0610]

@towwy

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)