Getting Bluetooth printer/computer to work

[JMDV1]

I have an office jet 9010 and it's quit talking to my computer (or vice versa).  What do I do to get them in sync with one another?

[VikramTheGreat]

Hi @JMDV1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP OfficeJet Pro 9015 (part of the 9010 series) has stopped communicating with your computer. Here are some steps to help you get them back in sync:

Troubleshooting Steps:

1. Restart Devices:
   • Power off your printer and computer.
   • Unplug the printer for 30 seconds, then plug it back in and turn it on.
      
2. Check Connection Type:
   • Wi-Fi: Ensure the printer is connected to the same Wi-Fi network as your computer. The wireless light should be solid blue.
   • USB: Try a different USB port or cable.
      
3. Use HP Smart App:
   • Download or open the HP Smart app to reconnect the printer: 🔗 HP Smart - Free download and install on Windows | Microsoft Store
   • Use the “Diagnose & Fix” tool in the app to automatically resolve common issues.
      
4. Reinstall Printer Drivers:
   • Visit the official HP support page for your model: 🔗 HP OfficeJet Pro 9015 All-in-One Printer Software and Driver Downloads | HP® Support
      
5. Check Firewall or VPN:
   • Disable any VPN or firewall temporarily to see if it’s blocking the connection.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support