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HP Recommended
Microsoft Windows 10 (64-bit)

HP Deskjet 4158e displaying Missing Cartridge error during set-up although the setup cartridges are present.

2 REPLIES 2
HP Recommended

@geeancee

 

Welcome to the HP support community.

 

I understand that you are getting a cartridge error, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

  • If your printer has a rechargeable battery, remove it.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

  • Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
  • Remove the cartridge indicated in the error message from the carriage.
  • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.
  • Removing the ink cartridges with latches from the carriage
  • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.
  • Removing the ink cartridges from the carriage
  • Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.
  • CAUTION: Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.
  • Removing tape from the ink cartridge
  • Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.
  • Cleaning the ink cartridge contacts
  • Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.
  • Cleaning the contacts in the carriage
  • Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.
  • Repeat these steps for the other cartridge if it was indicated in the error message.
  • Close the door or lid to the cartridge access area.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Hi @geeancee 

..,

Follow the steps that shows in the next link:

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, ,,

ferRX.

https://h30467.www3.hp.com/t5/image/serverpage/image-id/37504i13F4E0EDBC49F662/image-dimensions/47x45?v=v2

.
@ferRX / I am a volunteer posting answers on my own time.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.