Getting basic help without a support contract

[greyeyedpea]

Is there anyway to contact HP, and get some basic information, without having to purchase a support contract.

I have an 8015e printer. I just want to know if there is anyway to use 3rd party ink cartridges as the instant ink option was very expensive (it seriously over stated the number of pages printed) and buying official HP cartridges is just to expensive. The printer is 15 months old, but is just about to be thrown away because it is too expensive to run. I've always had HP printers in the past (this is my 5th), but this will be my last.

[Dragon-Fur]

@greyeyedpea 

Welcome to the HP Community Forum.

The information you seek about the Ink Cartridges is here:

Which Ink Can be Used in the Printer?

HP Ink - Learn About Supplies

Calls / Provides link to:

HP Printers - Dynamic Security Enabled Printers

The embedded security requires the use of HP Chipped cartridges.

Yes, you should purchase and use the products that are appropriate for your situation.

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References / Resources

HP OfficeJet 8010 All-in-One Printer series Firmware Update 

Section Description

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet 8015e All-in-One Printer 

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People who own, use, and support HP devices.

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[greyeyedpea]

Thanks for all of the information. It is very informative. It appears to indicate that it should be possible to use 3rd party cartridges, but the printer rejects them. 

So I think I'm just stuck with throwing it away.

[Dragon-Fur]

@greyeyedpea 

You are welcome.

Perhaps consider donating the printer instead of dumping it.

Yes, of course -- you must do what is right for your situation.

We do not judge what people decide.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.