Getting error fir installing HP 2810E

[Juan1984]

Hello

I'm trying to install the new HP printer HP DeskJet 2810e, everything done perfectly but when I reach the final steps , it said: We're sorry, something went wrong

We're having a technical issue with your HP smart setup session.

We weren't able to resolve the issue and can't finish printer setup right now.

Exit Setup and try again later to resolve this issue.

If you continue to have issues setting up, contact HP support

(Error Code: EBS00P0001)

.....

So, please do you bave a  solution?

[Irfan_06]

Hi @Juan1984,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support