Getting my laptop to connect to my HP Photosmart Premium c309a Printer wireless

[Jodyo1]

I have the printer setup to my wireless network and all is good with it, the wireless radio works fine on my printer as well.  I dowloaded the driver to set my printer up wirelessly on my laptop which is running Windows 7. I get as far as it trying to finish the setup on my laptop and then it tells me it has failed, over and over again. I have tried restarting my priner and my laptop still the same results.  It won't install my printer on my laptop using the wireless setting and there isn't anything wrong with my wireless. How do I get it to work, setting up the printer to my laptop wirelessly.  Now when I click on it to install it and it searches for the printer it does find it, its just not getting past the step of installing it when I select the printer.  Any help would be greatly appreciated.  

Thanks

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

http://support.hp.com/us-en/drivers/selfservice/hp-photosmart-premium-fax-all-in-one-printer-series-...

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps!