• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-05-2021 08:18 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Officejet 5740 that was working fine on my HP Laptop running Windows 10 home - 64bit OS.  I changed my computer to a desktop one that was built but running Windows home - 64 bit OS.  when i moved over the printer over, i had to set it up and downloaded the files.  printing seems to work fine.  However I cannot get the unit to scan.  When I had this problem before on the HP Laptop, i had to install the Hp Scan Extended software.  I did so and installed it but now getting the error that the HP Imaging Device was not found.  Any suggestions?

Tipposan4320_0-1630894654161.png

 

2 people had the same question
1 REPLY 1

‎09-05-2021 10:21 PM

HP Recommended

Hi,

Please download and install the latest printer drivers below, complete the installation and follow the steps to connect the printer, then both HP Scan or HP Scan Extended should work, HP Scan Extended cannot be used by itself as it relies on the HP driver for your printer:

https://ftp.hp.com/pub/softlib/software13/printers/oj5740/OJ5740_Full_WebPack_40.13.1176_1.exe

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.