Glossy Paper does not feed smoothly into my printer causing loss of part of what I am copying.

[prc333]

When copying onto standard 100gms paper I have no problems. When using glossy paper it does not feed in smoothly

and the top section of what I am copying is lost, I usually finish up with only the bottom two thirds of my picture.

[The_Fossette]

Hi @prc333,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues feeding glossy paper and the print quality.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2DBkwUj

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[prc333]

Thanks you for your interest which is greatly appreciated. In reply to your questions -

The trouble started around ten days ago.

There have been no changes of software etc.

I have tried troubleshooting but cannot find an answer.

If it helps, it is only A4 Glossy that is a problem. 6" x 4" Glossy copies O.K.

[The_Fossette · Accepted solution]

Hi @prc333,

Thank you for keeping me posted.

I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2DBkwUj

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[prc333]

Thanks for your help Fossett-

I have followed suggestions in the article you suggested. Have also bought some lighter weight glossy paper -

170 gms rather than the 230 gm I was using, and everything is fine. I appreciate your time and trouble.

Regards, David.

[The_Fossette]

Hi @prc333,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!