H 9120e

[Bell50]

I can't print from any of my computers. I tried reinstalling printer, but it keeps giving me an error code, but there is no code associated with it.

[Pallipurath]

Hi @Bell50,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you're experiencing issues with your HP OfficeJet Pro 9120e printer and encountering an error code, I would request you to follow the below steps problem:

Restart Your Printer and Computer:

• Power off your printer and disconnect it from the power source.
• Restart your computer.
• Plug your printer back in and turn it on.

Check Printer Connections:

• If connected via USB, ensure the cable is securely connected to both the printer and the computer.
• For a wireless connection, ensure the printer is connected to the correct Wi-Fi network.

Update Printer Firmware:

• Visit the HP Support page to check for the latest firmware updates for your printer model.
• Follow the instructions to download and install any available updates.

Reinstall Printer Drivers:

• Open the Control Panel on your computer and go to Devices and Printers.
• Remove the HP OfficeJet Pro 9120e from the list of devices.
• Visit the HP Software and Driver Downloads page to download and install the latest printer drivers.

Check for Error Code Details:

• If an error code is displayed, note it down and refer to the HP website or user manual for specific troubleshooting steps related to that code.

Take care and have an amazing day!

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Regards

Pallipurath.