H p smart detects my older printer but does not allow me to print

[TheRodRR8]

I have an older c p 1518 printer that is connected to my network windows eleven

I HP smart detects my printer but does not allow me to print.I have updated the driver's downloaded driver's restarted system and done everything that has been suggested however No luck. I originally thought I was doing something wrong But.  When I downloaded a different app. It printed flawlessly, which leads me to believe HP smart is the problem.

Even though this new app works, I would like to use h. P smart as this is what my family is used to and there is no apple version of this app.

[Max3Aj]

@TheRodRR8, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

t seems your HP Color LaserJet CP1518 printer is detected by the HP Smart app on Windows 11 but doesn't print, even though it works with other apps. This suggests a compatibility or configuration issue with HP Smart specifically.

Here’s a step-by-step guide to resolve this:

Uninstall and Reinstall HP Smart and Printer Drivers

Uninstall HP Smart and Printer Drivers:

• Go to Settings > Apps > Installed Apps.
• Uninstall HP Smart and any HP printer drivers listed.
• Restart your PC.

Reinstall HP Smart:

• Download the latest version from the Microsoft Store.

Reinstall Printer Drivers:

• Visit 123.hp.com and enter your printer model (CP1518).
• Download and install the recommended full-feature driver package.

Reset Printer Network Settings

If the printer is on Wi-Fi:

• On the printer, restore network settings:
  • Navigate to Setup > Network Setup > Restore Network Defaults.
• Reconnect the printer to your Wi-Fi network.
• Ensure your PC and printer are on the same network.

Add Printer Manually in HP Smart

1. Open HP Smart.
2. Click “+ Add Printer”.
3. If it appears but doesn’t work, remove it and re-add it.
4. If prompted, sign in with your HP account.

Check Windows Print Settings

1. Go to Settings > Bluetooth & devices > Printers & scanners.
2. Select your printer > Remove device.
3. Click Add device and let Windows detect it again.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support