HELP - Expired certificate

[Sbn10]

I purchased a used HP 3830 and when attempting to print, I keep getting a “expired certificate” message and cannot seem to get past it. Any help would be
appreciated. 

[Irfan_06]

Hi @Sbn10,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with printing on your printer.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- How is the printer connect to other devices to print, Is it via USB cable or wireless?

- May I know which application you are using to print?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support