• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP office Jet Pro 8020e
Microsoft Windows 10 (64-bit)

just purchased - trying to set up - could not simply set up by linking via usb Printer to Computter - had to set up wifi - now done all that and its stuck in validating - unpluged and turned back on but still sticking in validating    HP SMART states validating - what a pain this HP Product is - I just want to print   why so complicated 

2 REPLIES 2
HP Recommended

itisstephen_0-1702662347279.png this is what it states with genuine hp 912 cartridges

 

HP Recommended

Hi @itisstephen,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear that you're experiencing difficulties with your HP OfficeJet Pro 8020e setup. Technical issues can indeed be frustrating. Let's try a few troubleshooting steps to resolve the problem.

 

Restart the Printer:

  • Turn off the printer, unplug it from the power source, and wait for at least 60 seconds.
  • Plug the printer back in and turn it on.

Restart Your Router:

  • Unplug your router from the power source, wait for about 30 seconds, and then plug it back in.
  • Wait for the router to fully restart.

Check Wi-Fi Connection:

  • Make sure that your printer is connected to the correct Wi-Fi network. You may need to go through the wireless setup process again.

Update Firmware:

  • Check if there are any firmware updates available for your printer. Visit the HP website and search for your printer model to find the latest firmware.

HP Smart App:

  • Uninstall the HP Smart app from your computer or mobile device.
  • Reinstall the app and try setting up the printer again.

USB Connection (Optional):

  • If the Wi-Fi setup continues to be problematic, you can try connecting the printer to your computer using a USB cable. This can sometimes simplify the setup process.

Factory Reset (Caution):

  • As a last resort, you may consider performing a factory reset on the printer. Be aware that this will erase all current settings.
  • Consult your printer manual for instructions on how to perform a factory reset.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.