HELP HP office Jet Pro 8020e stuck in validating -

[itisstephen]

just purchased - trying to set up - could not simply set up by linking via usb Printer to Computter - had to set up wifi - now done all that and its stuck in validating - unpluged and turned back on but still sticking in validating    HP SMART states validating - what a pain this HP Product is - I just want to print   why so complicated 

[itisstephen]

 this is what it states with genuine hp 912 cartridges

[Raj_05]

Hi @itisstephen,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing difficulties with your HP OfficeJet Pro 8020e setup. Technical issues can indeed be frustrating. Let's try a few troubleshooting steps to resolve the problem.

Restart the Printer:

• Turn off the printer, unplug it from the power source, and wait for at least 60 seconds.
• Plug the printer back in and turn it on.

Restart Your Router:

• Unplug your router from the power source, wait for about 30 seconds, and then plug it back in.
• Wait for the router to fully restart.

Check Wi-Fi Connection:

• Make sure that your printer is connected to the correct Wi-Fi network. You may need to go through the wireless setup process again.

Update Firmware:

• Check if there are any firmware updates available for your printer. Visit the HP website and search for your printer model to find the latest firmware.

HP Smart App:

• Uninstall the HP Smart app from your computer or mobile device.
• Reinstall the app and try setting up the printer again.

USB Connection (Optional):

• If the Wi-Fi setup continues to be problematic, you can try connecting the printer to your computer using a USB cable. This can sometimes simplify the setup process.

Factory Reset (Caution):

• As a last resort, you may consider performing a factory reset on the printer. Be aware that this will erase all current settings.
• Consult your printer manual for instructions on how to perform a factory reset.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support