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‎05-13-2020 11:40 AM

HP Recommended
Product: HP 6962

I just purchased 2 new printer cartridges, brand new & my printer is consistently say "reinstall". I have read thru the notes performed a hard boot tried everything to no avail. As expensive as these cartridges are especially during these time I cannot afford to just eat the cost. 

 

I need some support!

1 REPLY 1

‎05-20-2020 08:34 AM

HP Recommended

@Latrisha

 

Welcome to HP support community.

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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