HELP !!!!!! Synaptis SMbus Touchpad not working , I tried everything I could ,

[pookiehh]

I have got a HP laptop 15-da0xxx , Windows 10(64x bit) . It uses a Synaptics Smbus touchpad driver plugged in PS/2port . Its been 2 months or even more since this thing last worked . I tried downloading a whole lotta drivers none worked most of em says OS version not supported and 1 that did work says ''This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)''

pls someone help me out am tired of it , its hard to use a mouse the whole time .

[zoey7886]

@pookiehh, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Synaptics SMbus Touchpad Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you are facing persistent issues with your Synaptics SMbus touchpad on your HP laptop. Here is a comprehensive guide to troubleshoot this problem:

Step-by-Step Troubleshooting

Uninstall Existing Touchpad Driver:

• Press Windows + X and select Device Manager.
• Expand the Mice and other pointing devices category.
• Right-click on the Synaptics touchpad driver and choose Uninstall device.
• Ensure the box is checked to delete the driver software for this device.
• After uninstalling, restart your laptop.

Download and Install the Latest Driver:

• Go to the HP Support Assistant page.
• Install HP Support Assistant and run it.
• It will scan your system and automatically find the most suitable drivers for your hardware.
• Download and install the recommended driver.

Verify Touchpad Settings in BIOS:

• Restart your laptop and during the startup, repeatedly press F10 to enter BIOS.
• Navigate to System Configuration or a similar section.
• Ensure the touchpad is enabled.
• Save changes and exit BIOS.

Windows Update:

• Press Windows + I to open the Settings.
• Navigate to Update & Security > Windows Update.
• Click on Check for updates and install any updates available.
• Restart your laptop after the updates are installed.

Hardware Troubleshooting:

• Ensure that the touchpad is clean and free from dust and debris.
• Perform a physical check to make sure there are no visible damages.

Perform a System Restore:

• If the device was working previously, you might try performing a system restore to a point when the touchpad was working.
• Press Windows + S and type System Restore.
• Follow the prompts to restore your system to a previous point.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,