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HOW TO RE-INSTALL DUPLEX COVER PROPERLEY AFTER PAPER JAM

HP Recommended
HP ENVY 4500 ALL IN ONE SERIES

HOW TO RE-INSTALL DUPLEX COVER PROPERLY AFTER PAPER JAM. THERE IS NO PAPER AND THE PRINTER STATES IT IS OBSTRUCTING

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@DEA31

 

Welcome to the HP support community.

 

Follow the below steps:- 

  1. Press the Power button to turn off the printer, if it is not off already.

  2. Disconnect the power cord from the rear of the printer.

       WARNING: 

    You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

  3. Open the cartridge access door.

    Image: Open the cartridge access door

  4. Locate the paper path cover in the area behind the cartridge access area.

    Image: Locate the paper path cover

  5. To remove the paper path cover, pinch the tabs together, and then lift up.

    1. Pinch the tabs together

    2. Lift up

  6. Lightly dampen the swab with the water, and then squeeze any excess liquid from the swab.

  7. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Image: Clean the rollers inside the printer

  8. Allow the rollers to dry for 10 to 15 minutes.

  9. Check the rollers on the underside of the paper path cover. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the paper path cover with a new one.

    Image: Check the rollers on the paper path cover

  10. Replace the paper path cover with the spring-loaded tabs facing toward the front of the printer. Gently press the cover down at the left and right edges. The cover clicks into place.
    NOTE: 

    Make sure that both edges of the paper path cover are in place.

    Figure : Replace the paper path cover

    Image: Replace the paper path cover.
  11. Close the cartridge access door.

    Image: Close the cartridge access door

  12. Reconnect the power cord to the rear of the printer, and then turn on the printer.

  13. Press OK to clear any messages on the printer control panel.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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