HP 1102w will not connect to mac air w/macOS BigSur 11.0.1.

[Suz70]

I can't connect HP 1102w to mac air w/macOS BigSur 11.0.1. I have followed at least 2 sets of directions on this site to uninstall HP software and reinstall.  The HP videos do not match what is on my screen.  Are they out of date? The printer had no problem with other machines I own.

[Kumar0307]

@Suz70, Welcome to the HP Support Community!

This printer is AirPrint compatible. Install the printer using AirPrint to print from your MAC.

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Install the printer using AirPrint driver

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Note: Use Bonjour multifucntion.

6.) Try to print

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Suz70]

I followed the first instruction (Update the printer firmware.  Click here to download and install the latest printer firmware from your MAC.), clicked on the download and tried it with bluetooth.  I got the following message.

No devices have been found

Make sure that the device is power on, all cables are connected and wireless access is enabled on the device.  Click the information button for more tips to follow is your device is still not found.

Then, I connected my USB cable and again clicked on the down load and got the following:

We were not able to automatically locate an software option for this product.  Please go to the HP Website and search for product solutions there.  www.hp..com/support

I clicked on the link and got:

Setup complete

Congratulations! Your printer is connected and ready to print.

I sent a document to print, and the printer did not even open.

Now what?

[Suz70]

I have received a private message saying that I did not respond to the reply message here.  I did reply.  I have had no help.  The processes on the HP website and in the response to my query to connect my new air with my printer do not work.  Why is there no helpful support from HP?

[Kumar0307]

@Suz70

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

Keep me posted for any other assistance.

[Suz70]

WHY IS THERE NO SUPPORT FOR THIS PRINTER? 

You have no helped me at all.  You say, "I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team."  When I look for "assertional technical assistance" on your site, the only message I get is:

HP LaserJet Pro P1102 Printer series

Out of Warranty: Ended on February 28, 2019

I cannot find the option to speak to a person either by phone or remotely.  It is never offered to me when I go through your link.  I want help to set up a printer.

[Kumar0307]

@Suz70

This is a pretty old printer and hence no driver or support is available. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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