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‎08-15-2022 08:32 AM

HP Recommended
Product: HP Color Laser MFP 178nw
Operating System: macOS 12.0 Monterey

Hello,

 

Today my printer stopped working for Airprint and could not restore connection with my phone. Installed the HP smart application.

It detects the printer, connects to my WiFi but then the printer is not found when I have to manually add it to the list of printers. 

 

I have also tried adding the printer by IP but it only detects it as a generic postscript printer and does not print.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-15-2022 08:48 AM

HP Recommended

Please try restarting the router as suggested and check if you may see any difference then, please do let me know how it goes.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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5 REPLIES 5

‎08-15-2022 08:40 AM

HP Recommended

Hi,

May you had any network change recently?

 

Generally I would suggest restarting your router first, following its restart when the internet connection returns restart the printer and the Mac computer too and check if the Bonjour connection resumes, both AirPrint or the HP Smart app relies of Bonjour, and from your description I would suspect the router do not allow a proper multicasting communication which Bonjour services relies on.

 

Please let me know if that may help,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎08-15-2022 08:46 AM

HP Recommended

No changes to the network and the  printer connects to my WiFi, including getting and IP address. Mac OS can find the printer but HP Smart does not manage to get the driver installed

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‎08-15-2022 08:48 AM

HP Recommended

Please try restarting the router as suggested and check if you may see any difference then, please do let me know how it goes.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎08-15-2022 08:50 AM

HP Recommended

Screenshot 2022-08-15 at 16.48.25.png

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‎08-15-2022 09:05 AM

HP Recommended

A firmware update (and restart) of the AP worked.

Thank you very much!

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