• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎06-08-2020 10:06 AM

HP Recommended
Product: HP Color Laserjet CP2025dn
Operating System: Microsoft Windows 7 (64-bit)

I am using an HP Color Laserjet CP2025dn with a Windows 7 (64 bit) PC.  I am  no longer able to print double-sided documents using Adobe Acrobat XI Pro (11.0.23.22).  The print dialogue boxes all show the double-sided option, which I select, but the documents only print one-sided.  I am able to print double-sided using the Microsoft Office 365 applications (Word & Excel).  I was able to print double-sided  in Adobe Acrobat Pro several weeks ago, but not now. HP went  to a new printer driver in  December (the Universal Printer driver), which may be the problem; but I am unable to find  where on the HP website I can download previous versions of the driver for this printer.  Any help you can give would be most appreciated.

2 REPLIES 2

‎06-08-2020 12:59 PM

HP Recommended

If you can print double-sided from Office your driver is fine, smells more like you Adobe Acrobat is giving you a problem.

 

 




My profile on LinkedIn

Was this reply helpful? Yes No

‎06-09-2020 12:11 PM

HP Recommended

Thanks so much for your quick response, Valsimont.  I've done some further checking and  find that I can print some pdf's double-sided in Adobe Acrobat, just not this one.  But I was able to print this particular pdf double sided back in March-April. That leads me to wonder if one or more of Acrobat XI, HP Printer Driver, or Windows 7) was updated in that time frame and is now not communicating correctly with the other(s).  Acrobat XI is no longer supported and there have been no updates to it in this time.  Same for Windows 7, except there have still been some minor updates.  HP Printer Driver has been updated more recently (Dec 2019), but don't know when it was updated on my PC.  The ultimate solution is to upgrade to the new Acrobat and Windows, which is on my list of things to do, but work deadlines keep getting in the way.  

 

In the meantime, I'd like to revert to the previous HP driver but don't see on the HP website where I can download it.  Do you know?

 

Per your suggestion, I've also posted this issue on the Adobe website.  If I learn anything there I'll update  this post.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.