HP 2135 can not scan

[moemoemoe]

Help,

I just a 2135 hp printer, but it wont scan. i've already re installed the driver 2 times, one from the cd and one from the web and it still show the same error. i tried the doctor app and it said that my driver error. my computer is windows 7 /32 bit, can someone help me? thanks

[greenturtle]

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

[moemoemoe]

Thank you for your help, i've already did it but it still not working on scanning. I've read many other win 7 user also experienced same trouble, could it be a bug in hp drive? Because i'm using win 7 ultimate and when i tried with my other laptop win 7 enterprise it works perfectly.

[greenturtle]

Hi 

Can you try a Copy to see if it works?  This is to ensure that the scanner is working.

After that, we'd suggest that you uninstall and reinstall again.  When uninstaling, please make sure that all the previous install is removed before you reinstall again.

Else, can you try this standalone scan software :

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"
 

Hope that helps!