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Locked

‎10-17-2021 05:04 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I changed wireless routers in my home.  Everything is great except my HP wireless printer. I am using the HP Smart app.. First  I couldn't get it to find it. Finally figured out it had to be in 2.4Ghz. Now it's asking for a password. I tried 12345678, and blank. Now I tried so many times it locked me out. 

I do not remember setting a personal log in or password. But, it says it has been set.

Can I reset this ? 

What other options do I have ?

1 REPLY 1

‎10-20-2021 07:43 AM

HP Recommended

@Dtigers1

 

Welcome to the HP Support Community.

 

You'll find it on the network configuration report: Press the Wireless button ( ) and the Information button ( ) at the same time

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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