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‎10-20-2023 08:41 AM

HP Recommended
Product: HP DeskJet 2710 All-in-One Printer
Operating System: Microsoft Windows 11

I have an HP Deskjet 2700 which was working fine when I used BT broadband, however I switched to Vodafone broadband and have a new router provided by vodafone.  The wifi works absolutely fine in general but when I try and setup the printer it seems to run the setup wizard fine until it gets to the connect to wifi part and then it fails with the error message "Unable to connect printer to network" (Error Code: 128) I have reset my laptop and the router and also moved the printer close to the broadband router but it makes no difference. Help appreciated

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1 REPLY 1

‎10-20-2023 09:43 AM

HP Recommended

I have solved this myself.

There were 2 previous versions of the driver installed on windows and I deleted both these. 

I then uninstalled the HP Smart program and when I reinstalled HP Smart it connected properly to the printer

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