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‎08-18-2021 09:34 AM - last edited on ‎08-18-2021 02:34 PM by Retired

HP Recommended
Product: HP DeskJet Ink Advantage 2778 All-in-One Printer
Operating System: macOS 10.13 High Sierra

Everything was working fine, until few days back after powering on the printer, started seeing "Use SETUP Cartridges" error.

Tried all possibilities (resetting printer, removing and inserting the cartridges, placing replacement/new cartridges), however the problem still persists.

 

Kindly help to resolve the issue.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-24-2021 12:26 AM

HP Recommended

@agoutham

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎08-24-2021 12:26 AM

HP Recommended

@agoutham

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No
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