• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎06-14-2023 09:56 AM - edited ‎06-14-2023 10:00 AM

HP Recommended
Product: HP 4001

The Problem

1. When the printer runs out of paper, or the paper tray is removed, it shows Out of Paper on the printer display, and the print driver/queue in Windows shows "Out of Paper" in the title bar.  

2. We refill paper and reload the paper tray.   On the printer display, we put the printer back online.  The printer display shows it's online and ready.

3. The problem is, the print driver/queue in Windows still shows "Out of Paper" in the title bar and no print jobs will print.  The print jobs stay in the queue.

Troubleshooting

If we restart the spooler service, it will sometimes fix the "out of paper" state in the print driver/queue.  If we reboot the computer, it will always fix the the "out of paper" state in the print driver/queue.

Question

How can we fix the issue where the print driver/queue thinks the printer is out of paper, when it is not.

Devices

This is an HP 4001 printer connected via ethernet (not wifi) to a Windows 10 64-bit PC.

It's using the Microsoft IPP Class Driver, version 10.0.1904.1

 

 

 

 

Tags (1)
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.