HP 4002dwe setup problems

[Cristigdf]

it doesn't want to install in any way. i used hp smart, i tried wi-fi, eth, USB2, nothing. 
the pin on it is expired, but it doesn't generate any new ones.
 it doesn't even print the settings page.

[Kuroi_Kenshi]

Hi @Cristigdf,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP LaserJet 4002dwe is not installing or connecting through any method—Wi-Fi, Ethernet, or USB—and the PIN has expired without generating a new one. Let’s go through a few steps to check what could be causing this.

Power Cycle the Printer

Turn off the printer, unplug it for 60 seconds, then plug it back in and turn it on.

This clears temporary errors that may prevent setup or PIN generation.

Check the Printer’s Control Panel

Make sure the printer display is functional.

If the printer does not print a settings page or show a menu, it may indicate a hardware or firmware issue.

Use USB Direct Connection for Setup

Connect the printer directly to your computer via USB.

Use HP Smart or the full-feature driver from HP.com to install the printer.

This bypasses network setup temporarily and can allow firmware updates.

Reset the Network Settings

If the printer has a network reset option: Setup → Network → Restore Network Settings.

This may allow the printer to generate a new PIN for wireless setup.

Update Firmware via USB or HP Smart

Download the latest firmware for HP 4002dwe from HP.com.

Update the printer via USB if network setup is failing.

Check for Error Lights or Messages

Inspect the printer for blinking lights or error codes.

Certain errors may prevent printing, setup, or PIN generation until resolved.

Test Printing a Local Page

After USB installation or firmware update, try printing a configuration page.

If it prints, network setup can be retried using the new PIN.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,