HP 4520 Envy won't print from laptop

[Shanjw]

I am having trouble getting my HP laptop to print to my printer all of a sudden. I have uninstalled and reinstalled the printer and the drivers for the printer. I can scan to my laptop and print test pages from the HP site, however I can't print anything else from the internet or my files either wirelessly or with an USB cable. It is a HP laptop and HP envy 4520 printer all-in-one. I downloaded the HP print and scan doctor and it keeps saying all the issues have been fixed. When I hit print, nothing appears in the que. I don't know what else to do on my end.

[Betty0610 · Accepted solution]

@Shanjw

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

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Thanks!