HP 4520 has stopped printing from Mac and PC. Installed new cartridge, didn't fix it.

[jpwats1]

HP 4520 has stopped printing from Mac and PC. Installed new cartridge, didn't fix it.  Could the new cartridge be bad?  

[Max3Aj]

@jpwats1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand your HP ENVY 4520 has stopped printing from both your Mac and PC, even after installing a new cartridge. Let's go through a few steps to troubleshoot and get your printer working again.

Check Printer Status

• Make sure the printer is powered on and connected to the same Wi-Fi network as your Mac and PC.
• On the printer's control panel, go to Wireless > Settings > Print Reports > Wireless Test Report to confirm network connectivity.

Check for Error Messages

• Look at the printer display for any error messages (e.g., “Cartridge Problem” or “Printhead Missing”).
• If you see any, try removing and reinstalling the cartridges. Make sure they are genuine HP cartridges.

Reset the Printing System (Mac)

• Go to System Settings > Printers & Scanners.
• Right-click (or Control-click) in the printer list and choose Reset printing system.
• Re-add your HP ENVY 4520 by clicking the + button.

Reinstall Printer Drivers

• Uninstall the printer software from both Mac and PC.
• Download the latest drivers from the HP ENVY 4520 support page.

Try a Test Print

• After reinstalling, try printing a test page from both devices.

Check the Cartridge

• It’s possible the new cartridge is defective. Try the old cartridge if available, or test with another new one. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support