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‎05-20-2020 11:32 AM

HP Recommended
Product: HP 4630 e all-in-on
Operating System: Microsoft Windows 10 (64-bit)

Printer control panel tells me there is an update for the printer. I'll select download and then the printer says it is installing looks like it will be successful and then I get a message that the install failed.

 

 

1 REPLY 1

‎05-27-2020 04:32 PM

HP Recommended

@soseran

 

Welcome to the HP Support Community.

 

Let's reset the Printer: Go to the Setup Menu>Tools>Restore to defaults.

 

Once done try the firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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