• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-06-2019 06:04 PM

HP Recommended
Product: Officejet 4630 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

Somehow the hostname in printer got corrupted so couldn't print. 

Didn't have the admin password so had to perform a complete reset on the printer.

Once I had reconfigured the network on the printer I had to remove the software from my computer.

Since then I have spent 4 days attempting to reinstall the full feature driver.

I have used every resource available to try and resolve the software install.

So far nothing works. I'm at the point now where I get a "unable to find core driver package" error when I try to install the printer.

Any idea's? I've followed every "remove/install" process I could find. HP Print and Scan Doctor doesn't help. Neither does basic install procedures thru Microsoft.

Need help please.

Thanks. 

CAUTION: I may not always be right, but I'll always give advice.
Kudo's gratefully accepted if I was of help to you.
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-08-2019 04:32 PM

HP Recommended

Well after reinstalling Windows 10 all is well. Took less time to reload after the reinstall than I had wasted trying to fix the error. Printer is now installed and all apps etc. are working. No further help is needed. Thanks.

CAUTION: I may not always be right, but I'll always give advice.
Kudo's gratefully accepted if I was of help to you.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-08-2019 04:32 PM

HP Recommended

Well after reinstalling Windows 10 all is well. Took less time to reload after the reinstall than I had wasted trying to fix the error. Printer is now installed and all apps etc. are working. No further help is needed. Thanks.

CAUTION: I may not always be right, but I'll always give advice.
Kudo's gratefully accepted if I was of help to you.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.