HP 4650 not scanning after installing and reinstalling

[Bernice55]

Every so often, I run into a problem that my printer is not communicating with my computer and I cannot scan. I usually uninstall and reinstall which usually fixes the problem but not now.

When I run the Scan/Print doctor app, it asks me to select my product and it shows three images of my HP 4640 and says they are all installed, although one doesn't look like mine at all and another has "net" in brackets like this (NET).

I'm a mature woman who is not great with technology but can manage somewhat but I'm tired of having to fix this issue.

I wish I had someone to walk me through this issue. If anyone could help me, I'd really appreciate the good will.

Thank you in advance.

Bernice

[TEJ1602]

@Bernice55, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Have you installed the full-featured software for your printer on the PC?

Is there any error message when you try to scan to PC?

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any print/scan issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try scanning.

Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Try to scan.

Refer to the document HP Printers - How to Scan (Windows) for additional help.

Hope this helps! Keep me posted. 

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