HP 4650 stopped printing in color

[jaf0]

I have tried all the suggestions I could find on this and other forums to get my HP OfficeJet 4650 printing in color again.  The problem appeared suddenly on my Windows 10 machines.  To be clear, the printer itself is fine. It will color copy and print in color from my Linux operating systems.  When in Win 10 Version 10.0.19041 Build 19041 all color print options are missing and will only print in black from every application I have tried.  This is happening on both my laptops, one MSI and one HP.

I have completely removed the printer, software and drivers and reinstalled them.  I have tried the full and basic driver packages.  I have hard reset the printer and network.  Nothing has helped so far.

Any suggestions would be appreciated.

[sandytechy20]

@jaf0

Welcome to the HP support community.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing Preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color, then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[jaf0]

Thanks for the response Sandytechy20.

I have double checked all my firmware and it is up to date. All the software and device drivers are up to date. The color option is still not available.

My MSI laptop suddenly started printing in color again, my HP still only prints black. Not quite sure what to make of this?

[sandytechy20]

@jaf0

This might require remote access of your computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[jaf0]

Hey Sandytechy20,

Both my HP printer and laptop are a few years old.  I just get the following message.

“This product is no longer serviced by HP. You may search for possible solutions on this support website.”

That led me to this forum.

[sandytechy20]

@jaf0

Use HP Print and Scan Doctor to check if that helps.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Cheers.

[jaf0]

Hey Sandytechy20,

Thank you for your time and suggestions so far.

HP Print and Scan Doctor did not find anything wrong.  However, I did notice that multiple printers are listed.  I only have one printer

I'm really thinking this must be a Windows 10 problem.  None of the advice in Microsoft support fixed this issue.

[sandytechy20]

@jaf0

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing Preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color, then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[jaf0]

Hey Sandytechy20,

I followed all the instructions plus removed all HP printer, scan, and fax  instances from device manager.  Now there only shows one printer installation.  Still not printing in color, no color options.  It must be a Win 10 problem.

[Echo_Lake]

@jaf0

Thank you for posting back. 

Since you have already tried most of the troubleshooting steps to resolve this issue, let us perform these steps:

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.