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‎03-02-2019 09:20 PM

HP Recommended
Product: 5740 Office Jet
Operating System: Mac OS X 10.6 Snow Leopard

How to clear a Cartridge Jam Error Message, I have removed paper jam, took out roller covers, paper trys and all areas are clear - there is no scrape of paper anywhere.  Cleaned roller heads, did a powr drain and restart.  But the Error message wont clear.  I notice the ink cartridge does move freely, but does not return to the far right as usual???  Help please

1 REPLY 1

‎03-04-2019 02:18 PM

HP Recommended

@TheLake2019

 

A warm welcome to HP Support Community!

It sounds like the printer carriage has been stalled, try clearing any possible carriage jams. Instructions on how to clear a carriage jam can be found here. 

Let me know how it goes! 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

 

 

Senan6806


I am an HP Employee

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