HP 5740e not working on Windows 10 1809 since update

[tnt_115]

Update - HP have finally released the updated Printer software and drivers for the HP 5740e printer , the double sided printing feature now works without errors. 

[Cyran]

Thanks a lot for the update! 

Works perfectly, only took them half a year to fix it hehe. But I'm glad they finally got it--better late than never!

[Inkwave]

Another failure here.

My printer is wireless on a home network, and worked fine up to the 1809 upgrade. Then over a period of a few months, as more 1809 updates arrived, it began to fail intermittently, and now does not work at all.

It works on Windows 7 Pro x64.

I can scan. The internal test print works from my laptop.

I have followed the step by step directions from HP several times. Don't see a reason to try again. I saw a reference here to using some Windows default drivers, but no instructions for how to install them.

Why does the HP 5740 show up as hpf6721b, when I can't find a link to this printer, and web searches make it look like a virus? I am very careful, and have downloaded only from the HP website, and used only the HP  Print and Scan Doctor.

I have tried to completely remove all related HP drivers and programs, but there is one driver that won't remove because it is in use.

C:\WINDOWS\system32\spool\DRIVERS\x64\3

HP Officejet 5740 series

Type 3 - User Mode

HP CD11 Status Monitor

...and it looks like there are dozens of files associated with it. (Dependent files)

[Inkwave]

test...I just posted a lengthy reply and don't see it...? OK now...but can't now delele this message?