HP 6032 will not print anything without using HP Smart Diagnose Fix or HP Scan Doctor every time

[LFRANCES]

My 6032 all in one printer will not print anything without using HP Smart Diagnose and Fix tool or HP Scan Doctor to get the print out of the queue.  It works fine from a different laptop and from my phone,  Should I uninstall and reinstall

[Max3Aj · Accepted solution]

@LFRANCES, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Yes, you should uninstall and reinstall the printer completely on your Windows 11 laptop.
The fact that it prints fine from other devices (another laptop, phone) proves the printer hardware and Wi-Fi are not the problem. It's specific to this Windows 11 system — meaning the local driver installation or printer port/configuration is broken.

Here’s exactly what you should do (step-by-step):

Fully Uninstall the Printer

1. Open Settings > Bluetooth & devices > Printers & scanners.
2. Find your HP ENVY 6032e, click on it, and select Remove device.
3. Next, go to Control Panel > Programs > Programs and Features.
4. Uninstall any entries that say HP ENVY 6000 series or HP Smart (you can reinstall HP Smart later).
5. Restart your PC.

Clean Leftover Drivers (Optional but Recommended)

1. Press Windows + R to open the Run dialog.
2. Type:
   printui.exe /s /t2
   and press Enter. This opens the "Printer Server Properties" window.
3. In the list of Installed printer drivers, find anything for HP ENVY 6000 series.
4. Select it and click Remove → choose Remove driver and driver package.

Reinstall the Printer Cleanly

1. Download the full driver from HP official website for the ENVY 6032e (make sure to select the full feature software, not just the Smart App).
2. Install the driver fresh.
3. When prompted, connect by Wi-Fi (not USB if you normally print wirelessly).

Test

After completing the clean reinstall, try printing again. It should work normally without needing to run HP Smart Diagnose or Scan Doctor every time.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[LFRANCES]

The response I got was very detailed, step by step, and worked fine - thanks a million

[Max3Aj]

@LFRANCES, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 

Max3Aj