HP 6452e won't print color

[Skeeter2112]

My Envy 6452e printer will not print in color. I have made sure that the Grayscale option is turned off. The available help on this forum on this subject does not help my issue. I have tried everything with no success. 

[Sneha_01]

Hi @Skeeter2112,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’ve been through a lot of troubleshooting already! Here are some additional steps you can take to resolve the color printing issue on your HP Envy 6452e:

Step 1: Check Ink Levels

• Ensure that all color ink cartridges have sufficient ink. Even if one color is low, it may prevent color printing.

Step 2: Check Cartridge Installation

• Remove and reinstall the color cartridges to ensure they are seated properly.

Step 3: Run Print Quality Diagnostics

1. Open the HP Smart app or your printer's settings.
2. Locate Maintenance Options: Find and run a print quality diagnostic or cleaning cycle. This can help clear any clogs.

Step 4: Update Printer Drivers

• Go to the HP support website and ensure you have the latest drivers installed for your printer.

Step 5: Change Print Settings

1. Open the Print Dialog: When you go to print, select the printer and access its properties.
2. Check Color Options: Make sure the print settings are set to "Color" and not "Black & White" or "Grayscale."

Step 6: Check Application Settings

• Ensure that the application you are printing from is also set to print in color. Some applications have their own print settings.

Step 7: Test with a Different Document

• Try printing a different color document to see if the issue persists. Sometimes the problem can be with the specific file.

Step 8: Factory Reset the Printer

• As a last resort, you can reset the printer to factory settings. Refer to the user manual for the specific steps for your model.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support