HP 6840 drivers not in windows update list

[madoues]

I want to install the driver for this printer, but when windows update downloads hp driver list, the 6840 is not in the list.

It is hooked up as a network printer. 

I am willing to install generic or windows drivers if they are going to work, but I don't know which one to choose.

Any ideas?

Dan

[The_Fossette]

@madoues,

Welcome to the HP Support Community!

I checked and see that the full feature software is not available for your printer. However, you can install the Windows built-in driver for your printer.

Follow the steps in the below article to install the Windows built-in drivers.

https://support.hp.com/us-en/document/c01796879

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[madoues]

Thanks The_Fossette for your reply and sorry for the delay in answering.

I haven't had much time to put on this, but it still doesn't work.

I tried to install the windows 10 drivers, but I can't get it to work.

I think it may a network issue, my computer can't seem to find the printer on my home network.

Other computers print with no problem.

Dan

[The_Fossette]

@madoues,

I recommend you create a new user account on the computer following the steps in the below article and then install the printer and check.

https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!