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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP 6840 drivers not in windows update list

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09-25-2019 05:57 PM - edited 09-25-2019 06:14 PM
I want to install the driver for this printer, but when windows update downloads hp driver list, the 6840 is not in the list.
It is hooked up as a network printer.
I am willing to install generic or windows drivers if they are going to work, but I don't know which one to choose.
Any ideas?
Dan
09-28-2019 07:48 AM
Welcome to the HP Support Community!
I checked and see that the full feature software is not available for your printer. However, you can install the Windows built-in driver for your printer.
Follow the steps in the below article to install the Windows built-in drivers.
https://support.hp.com/us-en/document/c01796879
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
10-09-2019 08:30 AM
Thanks The_Fossette for your reply and sorry for the delay in answering.
I haven't had much time to put on this, but it still doesn't work.
I tried to install the windows 10 drivers, but I can't get it to work.
I think it may a network issue, my computer can't seem to find the printer on my home network.
Other computers print with no problem.
Dan
10-09-2019 09:05 AM
I recommend you create a new user account on the computer following the steps in the below article and then install the printer and check.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee