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‎06-12-2025 01:34 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello, I tried to use my printer again after months of having it unplugged. I am getting the error message: "Use SETUP cartridges that came with your printer". I no longer have these. What should I do?

I have a HP6970 All in One
I see on the forum there is a solution, but it was shared in pm/dm.

Thanks in advance for your help.

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1 REPLY 1

‎06-13-2025 06:51 AM

HP Recommended

@patrick142353, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

We would have to perform an OOBE reset on the printer to bypass the error, 

The reset instructions are specific to your printer and performing those steps on a different printer may corrupt the device.

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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