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Locked

‎01-21-2018 08:14 AM

HP Recommended
Product: HP OfficeJet Pro 6970 All-in-One Printer series

For the last two days my printer will not print because it says it is offline.  Last night it switched from saying offline to error state.  

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-21-2018 08:17 AM

HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎01-21-2018 08:17 AM

HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎01-21-2018 08:31 AM

HP Recommended

Back in business!  

 

Thank you so much!!

Was this reply helpful? Yes No

‎01-21-2018 08:55 AM

HP Recommended

Hi @Katie1983,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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