HP 7520 Setup Cartridges

[Brhorne]

I bought this all in one printer at an estate sale benefiting veterans. Open box, but the printer had never been used. Tape still on the printer.  After starting it up, I learn it will not work without setup cartridges. No setup cartridges were in the box. How do I get setup cartridges? Or is there a way to  bypass?

[sandytechy20]

@Brhorne

Welcome to the HP support community.

If your new printer did not come with SETUP ink cartridges, do not continue with the steps in this document. Return the printer to the retailer.

Meanwhile, check the styrofoam in the printer box, setup cartridges might be in the box.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Brhorne]

I bought this all in one printer at an estate sale benefiting veterans. Open box, but the printer had never been used. Tape still on the printer.  After starting it up, I learn it will not work without setup cartridges. No setup cartridges were in the box. How do I get setup cartridges? Or is there a way to  bypass?

[sandytechy20]

@Brhorne

Try the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Brhorne]

Thank you for you assistance. I think we are almost there. The printer says it is out of warranty. Is my only option to pick a care package and get assistance?  Will I be able to get the setup cartridges that way?  If so, which care package would work for an HP 7520 all in one PhotoSmart?  I really just need the setup cartridges. @sandytechy20 

[sandytechy20]

@Brhorne

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.