HP 7855 cannot download recommended drivers

[CVS04]

2 recommended updates cannot download.  Did a diagnose and it says everything is ok.

[Max3Aj]

Hi @CVS04, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If the recommended updates for your HP ENVY Photo 7855 All-in-One Printer are not downloading despite the diagnostics indicating everything is okay, you can try the following troubleshooting steps:

Check Internet Connection: Ensure your internet connection is stable and fast enough to download updates.

Manually Update the Printer:

• Go to the HP Support website.
• Search for your printer model (HP ENVY Photo 7855).
• Download the latest drivers and firmware updates manually, and install them.

Use HP Smart App:

• Open the HP Smart app on your computer.
• Check for updates through the app, as it might be able to download and apply updates more smoothly.

Clear Windows Update Cache:

• Open the Command Prompt as Administrator.
• Type the following commands one by one:
  net stop wuauserv
  net stop bits
• Then go to C:\Windows\SoftwareDistribution\Download and delete all the files in the folder.
• Restart the services:
  net start wuauserv
  net start bits

Update via Device Manager:

• Right-click the Start button and choose Device Manager.
• Expand the Printers section.
• Right-click your printer (HP ENVY Photo 7855) and select Update driver.
• Choose Search automatically for updated driver software.

Check Windows Update Settings:

• Go to Settings > Windows Update > Check for updates.
• Ensure there are no pending updates for Windows that might affect the printer's compatibility.

Restart the Printer: Power cycle your printer by turning it off and unplugging it for a few minutes, then turning it back on.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support