HP 790 Printer on-screen display is stuck at "Set up with HP Smart"

[KsSagar]

Hi,

I had a fully functional and working printer until today. Somehow, my 790 printer started off with initial set up again. When I was going through the set up, lost power connection and now the printer's on-screen display is stuck at "Set up with HP Smart....Scan the QR code."

Is there a way to factory reset HP 790 printer, or any way to resolve this issue? Thanks! 

[sandytechy20]

@KsSagar

Welcome to the HP support community.

I understand that want to factory reset the printer, I am glad to assist you.

Restore factory defaults and set up the printer

• Restore an HP Smart Tank printer to factory defaults and set up the printer using the HP Smart app.
• From the left side of the printer, lift the ink access door.
• 
• On the printer control panel, press the Information button for three seconds.
• All buttons on the control panel light up.
• Press the Information button and the Cancel button until 00 displays and the Wi-Fi button blinks.
• Lower the ink access door.
• 
• Wait for 30 seconds.
• Press the Power button or disconnect the power cable to turn off the printer.
• Turn on the printer, and then wait until the Wi-Fi button blinks and Wi-Fi icon on the printer display cycles.
• The printer enters into Wireless Setup Mode.
• Open the HP Smart app, add the printer, and then follow the prompts to complete printer setup.

Refer to this HP document for more assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.