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‎02-07-2025 02:03 PM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer
Operating System: Microsoft Windows 11

I tried to change the "Sleep' setting when printer suddenly went offline.  Now I get ' Finish printer setup to enable printing. Printer requires use of an HP account (which I have) , enabled web services and internet connection for set up and use. See documentation provided or visit 123.hp for setup info"   Did all that still nothing.    Any help suggestions are appreciated.

Category:
1 REPLY 1

‎02-12-2025 08:10 AM

HP Recommended

Hi @thMD,

Welcome to the HP Support Community! 

 

The classic case of a printer deciding to go rogue just when you need it most. Let’s get it back in line and printing like a pro!"

 

1. Restart the Printer and Network

  1. Turn off the printer and unplug it from power.
  2. Restart your router (unplug it for 30 seconds, then plug it back in).
  3. Turn on the printer and wait for it to fully restart.
  4. Try printing again.

 

2. Re-enable Web Services

  1. On the printer's touchscreen, go to:
    • Setup → Network Setup → Web Services Setup.
  2. If Web Services are disabled, turn them ON.
  3. Restart the printer and check if it reconnects.

 

3. Reconnect the Printer to HP Smart

  1. Open the HP Smart app on your PC.
  2. Remove the printer from the app:
    • Click on the printer, then select Forget Printer.
  3. Re-add the printer by clicking Add Printer.
  4. Sign in to your HP account when prompted.
  5. If it asks to finish the setup, follow the steps on-screen.

 

4. Reset the Printer to Factory Defaults

If the issue persists:

  1. On the printer, go to Setup → Printer Maintenance → Restore Defaults.
  2. Select Restore Factory Defaults and confirm.
  3. Re-add the printer in HP Smart and complete the setup.

 

5. Try a USB Setup

If WiFi setup fails, use a USB cable:

  1. Connect the printer via USB to your PC.
  2. Open HP Smart and try setting up the printer again.
  3. Once the setup is complete, remove the USB cable and switch to WiFi mode.


Hang in there! We’ll have your printer back on duty in no time, no more surprise disappearances!

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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