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HP Recommended
HP 8015
Microsoft Windows 10 (64-bit)

After unplugging my printer to move it to replace a desk my Printer no longer properly turns on. It will power on display "checking the printer please wait" for a while then the screen will go blank and will not respond in any way. I don't know what to do. I only bought the printer a few months ago and have only printed about 100-150 pages.

1 REPLY 1
HP Recommended

@HJustin123

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help. Let's try these steps to resolve the issue: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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